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DELIVERY & SHIPPING

We deliver worldwide.

As a marketplace your delivery may be fulfilled by the brand directly, so multiple products may not arrive together, and be received separately. Our team is on hand to ensure timely delivery of your purchases, and on hand to resolve any queries or courier delays.

FREE UK DELIVERY OVER £50

We've heard your feedback and have been working hard to make your shopping experience as smooth and as easy as possible. That's why we're so pleased to announce that we are now offering FREE UK SHIPPING when you spend £50 or more! This means that you can now shop from all the brands you love without having to pay those excessive shipping fees!


NEED TO TRACK YOUR ORDER?

Click here to Track Your Order, and enter your Order Number and delivery Post Code to see the order status, and to access the Courier tracking links.



STANDARD DELIVERY TIMES

Please note our brands dispatch directly from their warehouse and use a variety of couriers.

Delivery times differ for each individual brand, depending on their location and method of shipping. To see specific delivery rates click the 'Delivery & Returns' tab found on each product page. 

If you have placed an Order your expected delivery date or Tracking info can be found in your Customer Dashboard under 'Order summary'.

Below are some illustrative shipping fees for what may be expected for shipping, depending on the brand and product and your location:


CUSTOMS, TAXES and DUTIES

Please visit our dedicated page for any queries and information on Customs, Taxes and Duties for overseas orders.


INTERNATIONAL SHIPPING

Please note if you are ordering from a brand that requires International or Overseas shipments, this order may be subject to local duties and taxes which are liable to be paid upon delivery.

All our product pages advise the country that particular item will be dispatched from. If you would like more information on placing orders from International Brands please do not hesitate to contact our Customer Service team directly.

Below are some illustrative shipping fees for what may be expected for shipping, depending on the brand and product and your location:

UK Standard Delivery

Usually delivered within 1-3 business days

£0 - £3.95

UK Next Day Delivery

Order before 2:30pm to qualify. Tracked, Next Day service

£4.50 - £8.00

International Delivery

Tracked international delivery service. Delivered in up to 14 business days

£10.00 - £36.00

ORDER OVERDUE?

If your order is overdue and you need help, please get in touch. 

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RETURNS & EXCHANGES

For information on how to Return or Exchange an item, please visit our Returns & Exchanges page here.

Return or Exchange

Hear from our Customers

"Love this site, great for finding vegan brands. Really helpful team too. Think a green amazon!"

Matt.S

"Brilliant service. Veo were excellent at responding to my request and kept me informed at every opportunity about the details of my goods and checked in to make sure they had been received. The team, particularly Sophie are heroes!"

Bejoy Pal

"Vegan, ethical, sustainable - what a brilliant website and exactly what the world needs right now. It will be my first stop for shopping from now on - thanks for creating this!"

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"LOVE this company, their website is really easy to navigate and my product arrived early. Really lovely packaging and friendly customer service. 100% recommend"

Shannie Marie

"Really good experience ordering from Veo. Ordered some chocolate, email comms from Veo was great and my order arrived a few days later as expected. Would order from Veo again."

Daniel

"Awesome. The product arrived absolutely packaged Beautifully. It was just for me but if it had been a gift anyone of my friends would have felt incredibly special unwrapping it. The product itself smells amazing. Will definitely be ordering again."

Tracy

"Very easy to use site. Excellent customer service - very friendly and answering my query quickly. Very good quality products that arrived on time. Definitely use these guys again! :)"

Alex

"Easy buying process, item arrived when they said it would, no problems, would use again!"

Jan Davies

"Absolutely love the bamboo toothbrush heads for my Sonicare toothbrush thank you - we will be ordering more!"

Eve Howard

"Very happy with both service and product; lovely to be part of the eco community, too. Excellent products on an easy to navigate site."

John Frankland

"I buy this for my cousin as he is vegan he says this is the best chocolate hes ever had and such good quality his favorites are the ginger one and the orange one."

Amanda

"You helped me obtain a great purchase from Will's vegan store. You were prompt, efficient and trouble free."

John

I bought some earrings for a gift and was very pleased with the quality and price -they arrived in plenty of time and are ethically made, so very pleased all round

vpeacock

"A very clean website and easy to use got some lovely items and now use them on a regular basis as I keep discovering new brands and products."

Ann

"I ordered a tea strainer. Very high quality, parcel arrived quickly in a well packed parcel. Very pleased and impressed."

A. M.

"Excellent product, delivered on time. Great customer service. I will definitely be using Veo world again."

J Groom

"A beautiful garment - really excellent quality - better than anything else I’ve seen online or in shops at great value. Arrived promptly and incredibly well packaged. Thank you"

Suzie Walker

"Great product. Super friendly staff/ customer service when I messed up my address on the order."

Grace

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