Everything you need for a sustainable lifestyle 💜Discover over 350 independent ethical brands 🛍Free UK shipping over £95 + Free UK returns 🚚Subscribe for 10% off your first order! 📬

Subscribe for 10% off your first order!

RETURNS & EXCHANGES

FREE UK RETURNS

We strive to reduce returns wherever possible, to improve customer satisfaction and to reduce the carbon footprint of returns!

Return or Exchange

Unlike the high returns & exchange culture of fast fashion we strive to get it right first time - by ensuring we provide full details for all products, that size guides are accurate and helpful for you, and so that you feel confident to purchase accurately. This keeps our Returns low, and minimises the carbon footprint of logistics, to be as sustainable as possible.

However, in the event that you need to organise a return, you can simply complete the form and our team will be happy to help you: 

  • Item(s) in your order can be returned for a refund, hassle free* (*Returns must be in line with the Brand returns available on the brands page)
  • All returns require label(s) and documents prior to posting; these can be requested from our Returns portal.
  • If you'd like to arrange a return please complete our Returns Request form here.* 
  • Exchanges are accepted at discretion of the Brand or availability. 
  • *Please do not process a return directly with the Brand, customers must contact Veo to be eligible for free UK returns

NEED TO TRACK YOUR ORDER?

Click here to Track Your Order, and enter your Order Number and delivery Post Code to see the order status, and to access the Courier tracking links.


RETURNS POLICY

Each Veo brand has their own Returns & Exchange policy which you can find on any product page in the 'Delivery & Returns' tab. Returns must also meet the Brand's own Return policy and the below terms.

Please read our below returns terms carefully to ensure your request can be processed as quickly as possible:

  • Return must be requested within 14 days of delivery for a full refund. NB- Original delivery costs are not refunded.
  • All returns are FREE for UK only. Costs for returns from overseas orders are not included. 
  • Returned items should be sent directly back to the Brand using our tracked returns service. 
  • If your Return is approved at the request form you will receive a link to create your online Returns label. This must be shown and scanned at one of the 8,000 CollectPlus locations around the UK. Failure to show or scan your online returns label will result in the Return not being free. 
  • All items must be sent back to our Brands in the original packaging provided. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
  • All face masks are final sale - unfortunately, for hygiene reasons, we are unable to accept returns on face masks. 
  • Where possible any item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer. 
  • Footwear should be returned unworn, unmarked, with any tags intact and in the original and undamaged packaging. 
  • Underwear, lingerie, briefs, swimming costumes, and bikini bottoms should be tried on over underwear or other clothing. Returns may not be accepted if the strip has been removed or if the items are soiled, and may be returned back to customer. 
  • Beauty, skincare, cosmetic and health products can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any plastic wrapping intact. 
  • You cannot return items that have been personalised for you or 'made to order'. 
  • You will receive a refund within 10 working days after your return is confirmed. 
  • Exchanges are offered on a case-by-case basis at the discretion of the Brand or availability.
  • If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order. Unfortunately we cannot support exchanges as we're unable to put stock on hold.
  • All questions and queries are handled by our expert customer service team, so please contact us with any questions below.


Return or Exchange

HAVE A QUESTION?

If you have a question or need assistance, please get in touch.

Send us a message

Chat with us on Twitter

Chat with us in Email

Hear from our Customers

"Love this site, great for finding vegan brands. Really helpful team too. Think a green amazon!"

Matt.S

"Brilliant service. Veo were excellent at responding to my request and kept me informed at every opportunity about the details of my goods and checked in to make sure they had been received. The team, particularly Sophie are heroes!"

Bejoy Pal

"Vegan, ethical, sustainable - what a brilliant website and exactly what the world needs right now. It will be my first stop for shopping from now on - thanks for creating this!"

Patricia Shea

"LOVE this company, their website is really easy to navigate and my product arrived early. Really lovely packaging and friendly customer service. 100% recommend"

Shannie Marie

"Really good experience ordering from Veo. Ordered some chocolate, email comms from Veo was great and my order arrived a few days later as expected. Would order from Veo again."

Daniel

"Awesome. The product arrived absolutely packaged Beautifully. It was just for me but if it had been a gift anyone of my friends would have felt incredibly special unwrapping it. The product itself smells amazing. Will definitely be ordering again."

Tracy

"Very easy to use site. Excellent customer service - very friendly and answering my query quickly. Very good quality products that arrived on time. Definitely use these guys again! :)"

Alex

"Easy buying process, item arrived when they said it would, no problems, would use again!"

Jan Davies

"Absolutely love the bamboo toothbrush heads for my Sonicare toothbrush thank you - we will be ordering more!"

Eve Howard

"Very happy with both service and product; lovely to be part of the eco community, too. Excellent products on an easy to navigate site."

John Frankland

"I buy this for my cousin as he is vegan he says this is the best chocolate hes ever had and such good quality his favorites are the ginger one and the orange one."

Amanda

"You helped me obtain a great purchase from Will's vegan store. You were prompt, efficient and trouble free."

John

I bought some earrings for a gift and was very pleased with the quality and price -they arrived in plenty of time and are ethically made, so very pleased all round

vpeacock

"A very clean website and easy to use got some lovely items and now use them on a regular basis as I keep discovering new brands and products."

Ann

"I ordered a tea strainer. Very high quality, parcel arrived quickly in a well packed parcel. Very pleased and impressed."

A. M.

"Excellent product, delivered on time. Great customer service. I will definitely be using Veo world again."

J Groom

"A beautiful garment - really excellent quality - better than anything else I’ve seen online or in shops at great value. Arrived promptly and incredibly well packaged. Thank you"

Suzie Walker

"Great product. Super friendly staff/ customer service when I messed up my address on the order."

Grace

All reviews are Verified by TrustPilot

Subscribe for 10% off + plus Exclusive News & Offers

Subscribe

FOLLOW US

facebooktwitterinstagramtiktokpinterest

Veo.AboutOur SustainabilityJoin as a BrandOur BrandsBlogGift CardsRefer a FriendStudent Discount
HelpContactDeliveryReturnsAffiliatesPressFAQs
circkit logo

Veo accepts

Veo is Rated Excellent at Trustpilot

Copyright © 2024 Veo ®. All rights reserved.

Carbon neutral 🌳 . Built with ♡ in Manchester, UK

Terms of Use / Privacy Notice