the easy way to shop sustainably | 200+ independent brands all in 1 place | Sign up for 10% off your first order 🏆

Contact form

Use the contact form below to get in touch with us directly. We aim to respond to any messages within 48 hours.

Order tracking

Please enter the tracking number supplied by the vendor (if you have one).


In many cases checking our comprehensive FAQs can give you instant answers to questions you have across many topics.

Read our FAQs

Message us

You might prefer to message us on social, and you may get a quicker response:

Chat with us on


Chat with us on


Chat with us in


Need help with an order?

You can message the vendor directly from your Customer Profile page:

  • Go to your Orders page (you will need to login first if you haven't already)
  • Locate the order in the list, and select the ID number e.g. #1578
  • Click on the "Start communication" link to send the vendor your message
  • A ‘communication’ tab will appear where you can Leave a comment for the vendor

You will receive their reply by email (ensure to check your Spam folder for emails, and allow all mails from the domain), and a copy will also appear in your Veo inbox. Our vendors all aim to reply to messages within 1 to 2 working days at most.

Have a question about a product?

Simply find the product page on the site and click on the "Contact Vendor” button to directly message the brand.

Need help with something else?

Please use the form below or email [email protected] to send us a message and we'll reply as fast as possible.