This product is eligible for Free UK Shipping over £50. See additional brand rates below.

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SHIPPING INFORMATION

UK Standard Shipping | 3-5 Working Days

On orders £100 and over // FREE Shipping
On orders under £100 // £3.90

UK Express Shipping | 1 Working Day (Orders placed before 2pm)

£7

Europe Shipping | 3-5 Working Days

On orders £100 and over // FREE Shipping
On orders under £100 // £15

RETURN INFORMATION

At House Babylon we strive to provide our customers with the highest quality products and service. However, if you are not 100% satisfied with your purchase, simply use our RETURN MY ORDER page on the footer of our website within 14 days of receiving your order. Simply enter your order number and email to be re-directed to Royal mail easy returns.

1 – All returned products must be in new condition, unused, unaltered and free of damages.

2- All returned products have to be sent back in its original packaging, folded and wrapped in the original wrapping paper, and inside the original House Babylon box.

3 – Please provide proof of purchase with any returns. This can be either the online invoice you received at the point of purchase or a note with your name, address and order number.

4 – Any refunds will be made to the payment method originally used at the time of purchase. Our team will notify you once your return has been received and processed. Please note, this can take up to 10 working days.

Exceptions to the Return & Exchange Policy

We decline any responsibility in case of inappropriate use of our products. This may include abnormal wear or negligent wash.

Personalised or made-to-measure items cannot be accepted for return, unless the product is faulty.

Due to hygiene reasons, we cannot accept returned duvets and pillows.

Returns Policy & How to Start a Return

VEO RETURNS TERMS

Please note your refund will be processed once your item has been received back to the Brand’s warehouse.
Please retain any proof of shipping for your records.
Veo offers free UK returns for UK brands, please use our returns link above to request your free returns label.
Please note any overseas returns will be at the cost of customer.

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Orders are fulfilled by our brands directly. For any delivery queries or to track a parcel please contact us at: veo.world/contact

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