This product is eligible for Free UK Shipping over £50. See additional brand rates below.

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PLEASE NOTE THIS BRAND ARE ON HOLIDAY CURRENTLY AND WILL PROCESS ORDERS UPON THEIR RETURN ON 3RD AUGUST

UK SHIPPING

FREE Royal Mail Signed For Delivery (1-2 working days from dispatch) on all UK jewellery orders

EUROPE SHIPPING (3-5 working days from dispatch)

On orders £150 and over // FREE Shipping
On orders under £150 // £7.50

REST OF WORLD SHIPPING (6-7 working days from dispatch)

On orders £150 and over // FREE Shipping
On orders under £150 // £7.50

All our jewellery is handmade by us in London. We ask 3-4 working days for processing all 𝑅𝑒𝑎𝑑𝑦 𝑡𝑜 𝑊𝑒𝑎𝑟 items, and 7-8 working days for 𝑀𝑎𝑑𝑒 𝑡𝑜 𝑂𝑟𝑑𝑒𝑟 items.

We carefully wrap and package your jewellery in our gorgeous eco-friendly, FSC certified gift boxes and/or gift pouches.

- Taxes and Duties are not included. International (non-UK) orders may incur additional customs or import duty charges depending on the ship to country. We do not cover these costs, therefore, you will be responsible for them. As these costs are imposed by the ship to country, they are beyond our control, and we cannot advise prior to shipment how much those costs will be. If you would like to find out more, we recommend contacting your local customs office before placing an order.

- Commissions/Made to Order: with respect to bespoke pieces (jewellery, art and home decoration) made for you - either as a commission, or on a Made to Order basis - please please allow 14-21 working days for shipment.

LUNAR JAMES RETURNS INFORMATION

In the unlikely event that you are unhappy with your purchase, we are very happy to refund items within 14 days of the date of delivery.

- We regrettably do not accept returns on earrings if worn due to hygiene reasons, nor do we accept any Commissions or Made to Order pieces back.

Items should be returned in their original condition and with all packaging - insofar as possible - and should be securely wrapped, including our delivery slip, and marked as ‘Return’ (external packaging).

Returns
Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, such as earrings.

We also do not offer full refunds for Made to Order products, such as rings. Please see our return/refund policy below applicable to Made to Order items.

Made to Order purchases

Each piece of Made to Order jewellery can take several days to several weeks to create from start to finish, all depending on how you customized your order.

However, we do not refund for "buyer's remorse". Additionally, we offer no refunds on custom engraved merchandise and there are no refunds for Made to Order rings and other Made to Order jewellery.

Ordering the correct size for a Made to Order item is your responsibility. Therefore, if you purchased a Made to Order ring and it’s the wrong size, we do not offer refunds as ordering the right size is your responsibility.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We otherwise cannot guarantee that we will receive your returned item.

Returns Policy & How to Start a Return

VEO RETURNS TERMS

Please note your refund will be processed once your item has been received back to the Brand’s warehouse.
Please retain any proof of shipping for your records.
Veo offers free UK returns for UK brands, please use our returns link above to request your free returns label.
Please note any overseas returns will be at the cost of customer.

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Orders are fulfilled by our brands directly. For any delivery queries or to track a parcel please contact us at: veo.world/contact