This product is eligible for Free UK Shipping over £50. See additional brand rates below.

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SHIPPING COSTS

UK Standard Delivery (2-4 Working Days) £4.50
UK Express Delivery (1-3 Working Days) from £7.50

SHIPPING TIMES

Ceramics are heavy and fragile. We pack all of our work with care and send via Royal Mail second class recorded delivery as standard, this service usually takes 2 to 4 working days. Please allow up to 3 working days for your packages to be dispatched. We are a small team working as fast as possible to get your package safely to you. Orders over 2kg are sent first class or via courier (which may take longer). From dispatch, your order should be with you in 3 to 5 working days. For orders that have not arrived within these time scales please check tracking information in case of a missed delivery or any possible delays. Certain products have longer dispatch times. When dispatch times vary to our standard terms, estimated dispatch timescales are shown within the product description.

INCOMPLETE/INCORRECT ADDRESS

If the parcel is returned to us due to an incomplete or incorrect address, you will have to repay the postage cost if you would like us to resend. Please see our Terms Info.

UNCLAIMED DELIVERY

If no one is in when the parcel arrives, Royal Mail will take it to the nearest postal unit. You must go to the local office with the tracking code we provided in your dispatch confirmation and ask for the package. Parcels are usually kept at the post office for 2 weeks before being returned. If your parcel is returned to us we can repost and would require you to pay for the additional postage. PLEASE NOTE: if any items that include a living plant are returned to us you may have to purchase a new plant in addition to postage cost.

RETURNS

UK returns are accepted within 14 days of receipt provided the item/s are in fully re-saleable condition.. All items must be packaged carefully to ensure the protection of the piece/s.

PLEASE READ IN REGARDS TO AIR PLANTS: We take great care to ensure our air plants leave us in top condition. Unfortunately, due to the perishable nature of air plants, we will only be able to exchange or refund if the plant arrives damaged. Please notify us immediately if the plant has been damaged in transit, including images. The air plants can have natural browning on them which is not a sign of poor health. It is up to you to care for your air plant, but no need to worry, we provide all the necessary information about your air plant's nature.

Incorrect, damaged or faulty items are fully exchangeable and items we are unable to exchange we will refund accordingly. We only accept returns within 14 days of your package's delivery.

PLEASE NOTE: If you either place an order with the incorrect delivery address or your order is not collected, you can opt to refund or redeliver. Refunds will be less our delivery charge and redelivery will need to be repaid via our postage listing. We are a small business so we can't afford to repay postage costs, thank you for your understanding.

Returns Policy & How to Start a Return

VEO RETURNS TERMS

Please note your refund will be processed once your item has been received back to the Brand’s warehouse.
Please retain any proof of shipping for your records.
Veo offers free UK returns for UK brands, please use our returns link above to request your free returns label.
Please note any overseas returns will be at the cost of customer.

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Orders are fulfilled by our brands directly. For any delivery queries or to track a parcel please contact us at: veo.world/contact