UK Shipping (sent via Royal Mail - Delivery 2-3 working days)
Order value under £50 = £3 Standard Shipping
Order value over £50 = FREE Standard Shipping
Europe Shipping £5.10 (7-10 Working Days)
Orders over 178€ (150€ +tax) are subject to import duty of 12% payable to courier on delivery
Rest of World Shipping £15 (7-10 Working Days)
Orders are subject to local import duty & taxes payable to courrier upon delivery
Please get in touch if you wish to return an item. In the case of underwear, lingerie and swimwear items, unless faulty these can only be returned if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.
For health and safety reasons, earrings are the only product that cannot be refunded or exchanged under any circumstance.
We request that all goods are returned within 14 days from the date of delivery.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.
Komodo will not accept returns for any non-faulty items or items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us by email as soon as possible if they wish to return them.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by Komodo.
For information on how to return (or exchange) an item, please visit our Returns page here